Frequently Asked Questions (FAQ) for Patients and Prospective Patients

Frequently Asked Questions (FAQ) for Patients and Prospective Patients

This FAQ page for new and existing patients will offer answers to frequently asked questions about our clinic and our protocols. Thank you for your interest in Mensah Medical. We’ve created this FAQ page to help our new and existing patients feel more comfortable with our clinic and to help educate them about their nutrient therapy treatment in our biomedical clinic. This page should help answer your questions prior to and after your initial visit to Mensah Medical. At the bottom of this page we’ve included links to our most popular content for your convenience.

Welcome to Our FAQ Page

You will find general answers to frequently asked questions about our clinic. You’ll find links to pages you may need to download and print. You will also find links to articles about various biochemical imbalances, and a link to our large patient resource library which is full of articles and videos on various conditions we treat.

Appointment Policies

Our appointment policies are necessary to ensure that our patients receive the timely care they deserve.

What is the best arrival time for my appointment?  Plan on arriving at least 15 minutes prior to your scheduled appointment. This will allow for time to check-in and time to complete any necessary paperwork.  If you believe you may be more than 30 minutes late for your appointment, please call our main office to see if we can accommodate you that day. Please know that you may be asked to reschedule your appointment.

What do I need to bring to my appointment? Bring copies of your past medical labs and your completed patient history form prior to your initial visit. Patients coming in for their follow-up visit should bring a copy of their monthly patient progress reports to discuss with the doctors and nurses.

What if I need to make a cancellation? Patients that fail to show up will be charged a $75 cancellation fee. If you need to cancel your appointment, please do so at least 48 hours prior to your scheduled visit to avoid being assessed a cancellation fee. Cancellations that are made less than 48 hours prior to the appointment time will be considered a no-show and will also be charged a $75 cancellation fee.  A patient who has two or more ‘no shows’ will need to make a non-refundable deposit of $150 to schedule an appointment.

When do I make a payment? Payment is expected at the time of service. We accept cash, check, money order, traveler’s check, MasterCard, Visa, American Express, Discover.

During Your Visit

How long does an initial visit take? An initial appointment in our Warrenville, IL office will last approximately 2-3 hours. Patients will begin with a physical exam and a consultation with one of our nurses. Your nurse will answer any general questions you may have while she discusses with you your New Patient Completed Forms Packet. Shortly after your initial consultation with the nurse you will be asked to make yourself comfortable in one of our consultation rooms, where you will meet with one or both of our practicing physicians. During your physician consultation you will have ample time to discuss your health concerns and go over some of your health history. Our physicians will make observations, look at your health history, and review any lab results you have brought with you in order to determine which lab testing is most appropriate to uncover your possible biochemical imbalance.

After Your Initial Visit

What do I need to do to get my labs done? Labs are handled by DHA Laboratory. After your appointment with Mensah Medical, you will be contacted by DHA Laboratory with the information and lab tests required by Drs. Mensah and Bowman. A DHA Laboratory representative will direct you to the nearest Lab Corp facility in your area or to the closest Lab Corp nearest to our U.S. Outreach Clinics.  If you have not received a call within 72 business hours after your initial or follow up appointment please contact DHA Laboratory by phone at: (847) 222-9546 or by email at:

When will I receive my results? You can expect to receive your information packet containing your lab results and program approximately 6 weeks after the completed labs are received by Mensah Medical.

When should I schedule my 30 minute nurse consultation? While not all patients feel they need a nurse consultation and some choose not to call and arrange one, we highly recommend our patients take advantage of this service. When you receive this information packet containing your results you can immediately contact our office to schedule your telephone consultation with one of our nurses. It is also okay to fill your pharmaceutical order before you have your nurse consultation. Your nurse will call you at the scheduled time to review your test results and your nutrient program with you. This is a good time to go over any questions you might have about the protocol and your test results. In general we like our patients to have this consultation before they begin their targeted advanced nutrient therapies.

How do I order my nutrient supplements? Your individualized advanced nutrient therapy supplements are compounded through Village Green Apothecary . The pharmacist at Village Green Apothecary should contact you by phone shortly after you receive your information packet containing your results. All questions regarding cost, insurance coverage for supplements and shipping should be directed to the pharmacist at this time. If you have odor sensitivities you may want to order a scented desiccant with your prescription. Be sure to inquire when you talk with the pharmacist. Once your consultation with the Village Green Apothecary is completed, they will ship your supplements directly to you. Shipment time varies depending on patient location and time of order. Individual supplements, alternatively, may be purchased through our Mensah Medical store as well.  Patients can speak with our product specialist Deloris Janke about this option.

What should I do if I don’t hear from the pharmacy? From time to time there may be a slight delay in response from the Village Green Apothecary due to a fluctuating volume of orders. If you have not received a phone call from the Village Green Apothecary within 72 business hours of receiving your information packet, you can contact them by phone at: (301) 530-0800, prompt #4, Ben Lazri, RPH.

What should I do if the nutrients make me nauseous? On rare occasions some of our patients will complain about the odor of their supplements as well as various digestive issues resulting from the therapeutic doses. Contact our nurses by phone to learn successful ways adult and pediatric patients can reduce and eliminate that nauseous feeling after ingesting their a.m. and p.m. doses. Patients can also view our Nursing Tips Blog for additional information. Some patients may need to titrate up to their therapeutic dose during their first month of supplementation in order to alleviate unpleasant symptoms.  If you believe you may need titration, we suggest you call our nursing line and leave a message with your call back number, and one of our nurses can advise you. You can also read our article with general guidelines for titration. The titration advice your nurse gives you during your consultation should be followed if it differs from the general advice offered in our online article.

Can I take other supplements along with my targeted advanced nutrient therapy?  Each patient’s treatment plan is written to specifically address their individual biochemical and clinical needs. Adhering to this program will give each patient the best chance of success. If a patient is taking other supplements prior to their evaluation or requesting to take other supplements in addition to the recommended program it is strongly suggested they clear them with the physicians before starting or continuing them.

What should I do if I’m having a problem with compliance? Visit our helpful compliance tips page for information on what you can do to stay the course.

Helpful Patient Resources

Learn about our three phases of treatment in this informative article: Help for Patients with Setting Phase 1 and Phase 2 Goals.

Follow Up Visit

Our doctors request your first follow up visit six months after you’ve begun your targeted advanced nutrient therapy, and they request your second follow up visit one year after you’ve begun your program.

What should I bring to my first follow up visit? At this time patients are encouraged to bring a copy of their monthly progress reports and their Phase 1 Patient Compliance Calendar. Our physicians will review your progress and order laboratory testing to determine what changes need to be made as you now enter your phase 2 patient protocol.

What should I bring to my annual follow up visit? At this time patients are encouraged to bring a copy of their monthly progress reports and their Phase 2 Patient Compliance Calendar. Our physicians will review your progress and order laboratory testing to determine what changes need to be made as you now enter your phase 3 patient protocol.

Learn about Biochemical Imbalances we Treat:

What is Advanced Nutrient Therapy?

What are Biochemical Imbalances?

Autism Spectrum Disorders and Biochemical Imbalances

Methylation Disorders: Overmethylation and Undermethylation

Copper Overload and Depression in Girls and Women

Metal Toxicity

Pyroluria, Pyrrole Disorder underlying cause of Bipolar, DMDD

Focus and Attention Syndromes

Patient Resource Video Library

What is Oxidative Stress?  The Role of Oxidative Stress in Mental Health Disorders